DMG Consulting Names Verint #1 for 7th Consecutive Year, #1 in Back-Office/Branch Solutions, and Recognizes Strength in Europe, APAC, ROW
MELVILLE, N.Y., July 2, 2018 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has again been recognized for its leadership in Workforce Engagement™ solutions. In new research from DMG Consulting LLC, the company is cited as a Workforce Optimization market share leader in the 2018 Contact Center Workforce Optimization (WFO) Market Share Report, which analyzes market share for the 39 worldwide WFO vendors in 2017.
In this year’s DMG research, Verint was ranked the WFO leader in 10 of 16 categories. Highlights include:
“This new research underscores Verint’s continued leadership in customer engagement solutions for contact center, back-office and branch operations, as our global customers continue to gain value and differentiation by simplifying, modernizing and automating customer engagement,” says Verint’s Nancy Treaster, SVP and general manager of strategic operations. “With a focus on innovative solutions that drive workforce engagement—and by incorporating automation powered by artificial intelligence (AI), chatbots and robotics—we’re in step with the report’s analysis of the latest market trends and emerging areas of investment worldwide.”
While the report notes no surprises in the revenue analysis this year, it offers an insightful description of the state of the market today. “The game is on,” writes Donna Fluss, President, DMG Consulting, in the report’s introduction. “The WFO market has experienced an amazing 40-year run, starting with independent solutions for recording and quality assurance, transforming to suites with more capabilities, and now expanding into automation and AI.”