SÃO PAULO and MELVILLE, N.Y., June 27, 2018 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has received dual awards for excellence in customer engagement solutions in the Brazilian market. The company was recognized by both Consumidor Moderno for “Excellence in Customer Service” and by Grupo Padrão’s Brazilian Retail Week 2018 for its solutions that take workforce engagement, self-service, voice of the customer, compliance and fraud mitigation to new levels. Leveraging offerings from the Verint Customer Engagement™ portfolio, organizations in Brazil and around the world are helping companies simplify, modernize and automate customer engagement to heighten loyalty, enhance business performance, accelerate processes and deliver exceptional customer experiences.
Consumidor Moderno’s Excellence in Customer Service Honor
Consumidor Moderno Magazine provides a platform for interaction and discussion of ideas, concepts and trends that define the best practices of relationships between consumers and companies. In its 19th edition, the Modern Consumer Award is the most complete evaluation of the quality of customer service in Brazil. Each year, the award recognizes companies with a commitment to excellence in the quality of their relationships with the customer. In this year’s program, Verint received the highest award in the Workforce Management category for excellence in customer relationships, technology innovation and best practices in the customer service arena. Recipients of this honor are those that receive the highest ratings in the market as evaluated by customers and weighed based on satisfaction and recommendations to third parties.
Brazilian Retail Week (BR Week) Award
Verint also was recognized as the supplier with the highest evaluation in the Brazilian retail segment. The Fourth Annual BR Week Award presented by Grupo Padrão recognizes organizations that provide the best consumer experience in the country based on questionnaires and an exclusive methodology developed by the Centro de Inteligência Padrão (CIP). Scores were based on criteria that includes user experience, continuation/recommendation of the supplier, system performance, cost versus benefit, quality of service and integration with other systems.