Analyst Firm Recognizes Verint as Leader in Contact Center WFO; KANA and Other Acquisitions Contribute to Growth and Formation of New Customer Engagement Optimization Market

MELVILLE, N.Y., December 23, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has been named the largest vendor in the Workforce Optimization (WFO) market according to DMG ConsultingLLC’s 2014 Workforce Optimization (WFO) Mid-Year Market Share Report. Published in October 2014, this year’s report shares that the industry’s contact center WFO revenue increased in the first half of 2014. The revenue growth over the previous year is attributed in part to Verint’s acquisition of KANA® Software. The collective solutions from Verint and KANA are enabling organizations worldwide to implement a single-vendor suite to help transform customer engagement.