Utilities and Energy

Pivotal Home Solutions, which services approximately 1.2 million repair and maintenance plans in 18 states to help protect homeowners from the costs of unexpected repairs to their home’s systems, lines, and/or appliances, uses Verint Workforce Optimization to automate many of its customer service processes, as well as more effectively measure and improve performance, so it can optimally staff to meet customer needs, engage with customers quicker, and enhance the customer experience.

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Pivotal Home Solutions Elevates Customer Centricity with Verint