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Customer Awards

Thank you to all our customers for submitting entries for our Engage 18 Annual Customer Awards. The judges were very impressed with the quality of submissions this year.

After careful consideration, we are pleased to announce the following winners and runners up:

  1. Simplifying Customer Engagement
    Leveraging Verint solutions to be agile and responsive to the increasingly demanding expectations of your customers.

    • Wheatley Group - Winner
    • Topdanmark Forsikring A/S - Runner Up

  2. Optimising Customer Engagement
    Driving positive outcomes for your customers by delivering personalized, consistent service, great self-service options, proactive engagement, and easy ways to provide feedback.

    • EIR - Winner
    • Serco - Runner Up

  3. Optimising the Workforce
    Transforming the employee experience and offering staff the flexibility, transparency, motivation, mobility, and empowerment they crave.

    • esure - Winner

  4. Sharing Real-Time Intelligence
    Moving beyond measuring, monitoring, and forecasting to understanding customer intent, predict behaviour, and drive automation across your enterprise.

    • Legal & General - Winner

  5. Enriching Interactions
    Creating better customer experiences and business outcomes by using the voice of the customer across all interaction channels.

    • Mercedes-Benz Customer Assistance Center - Winner

  6. Improving Processes
    Improving the productivity of your employees to enable the delivery of fast, effective, and consistent high-quality service across all channels to drive business success.

    • Royal Mail - Winner
    • First Utility - Runner Up

  7. Innovating with Compliance
    Using regulatory requirements to automate, reduce risk across the enterprise and deliver a better customer experience.

    • Barclaycard - Winner

  8. Individual Awards
    Best BO WFO Practice Manager

    • James Hay - David Ede - Winner
    • Ingeus - Matt McGuinnes - Runner Up

  9. Team Awards
    Best BO WFO Practice Operational Team of the Year

    • Capita - Winner
    • Legal & General - Runner Up
    • Santander Operations - Runner Up

  10. Company (overall team) Award
    Best BO WFO Practice Operational Excellence

    • NHS BSA - Winner
    • Capita Aviva - Runner Up

host

  • Claudia Winkleman

    Television presenter